Read the following passage and mark the letter A, B, C, or D to indicate the correct word or phrase that best fits each of the numbered blanks.

Do you ever find yourself flustered when you see someone you don't expect? Have you experienced those embarrassing and awkward moments (26) _____ you can't think of something to say? Prepare yourself for the future so you won't be caught off guard. Being prepared can (27) _____ the difference between feeling self-conscious and being confident as you express your delight (28) _____ seeing someone you know.

When you're out and about, there is a good chance you'll encounter someone you know or have met in the past. Although you might be tempted to pretend not (29) _____ or hear the other person if you are in a hurry, it's a good idea to be friendly and at least offer a greeting in return. Not doing so can label you a snob and that will stay with you for a long time.

When you see someone you know, it's a good form to start with a warm smile. If the situation allows, and you don't have your hands full of packages, extend your hand and offer a firm handshake, unless you have a cold. In that case, you can do a fist bump or explain that you might be (30) _____.